Refund and Returns Policy

Effective Date: [01.02.2020]

At Machine Spares Ltd, we strive to ensure the satisfaction of our customers by providing high-quality spare parts and reconditioned Startrite bandsaws. We understand that occasionally, products may need to be returned. Our returns and refunds policy is designed to make this process as straightforward as possible while maintaining fairness for both parties.

1. Eligibility for Returns

1.1 Time Frame: You may return any item within 30 days of receipt of your order. 1.2 Condition: Items must be returned in their original condition, unused, and in the original packaging. Items that are damaged or not in their original condition will not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order parts.
  • Items that have been installed or used.
  • Clearance or sale items.

3. Return Process

3.1 Initiate Return: To initiate a return, please contact our customer service team at https://startrite-spares.co.uk/contact-us/ with your order number and the reason for the return. 3.2 Shipping: You are responsible for the cost of shipping the returned item back to us. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Restocking Fee

A restocking fee of 25% of the item’s purchase price will be deducted from your refund. This fee covers the cost of handling and restocking returned items.

5. Refunds

5.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the item. 5.2 Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at https://startrite-spares.co.uk/contact-us/ .

7. Contact Us

If you have any questions about our returns and refunds policy, please contact us at:

https://startrite-spares.co.uk/contact-us/

8. Amendments

Machine Spares Ltd reserves the right to amend this policy at any time. Changes to the policy will be posted on our website and will take effect immediately.

Thank you for your understanding and cooperation.

Sincerely,

The Machine Spares Ltd Team


Worldwide Shipping Available

Head to checkout for a shipping quotation

100% Secure Checkout

Apple Pay & Google Pay available

British Manufacturing

Many parts made by us in our workshop to ensure maximum quality.