Privacy Policy

Who we are

We are Machine Spares Ltd, and our website is https://www.machinespares.net

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Us Form

The contact form collects data from non customers, to allow us to deal with enquires. Data that is collected from here includes name, address, phone number, email address, company and any photos you have chosen to upload as part of the enquiry. This data will be kept as long as required to deal with the enquiry, and will added to our CRM database, where they will be kept in accordance to our customer data policy.

Media

Our contact form does allow the uploading of pictures, to help us gather information about machine issues customers may be having and diagnose problems faster. It is recommended that sensitive data is not uploaded through this system, such as payment details.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

WooCommerce uses a variety of cookies to improve the user experience:

Two cookies are used for cart functionality, to remember what is in the cart and detect changes to items in the cart. This cookies does not store any personal information and is for the duration of the session only.
Cookies are used to power the recent products you are shown, and to remember you have closed the store notice. These also store no personal information, and las the length of the session.
Finally a cookie is used to tie customers to their cart within the database. The Duration of this cookie is 2 days.
No personal information is stored within the above cookies.

We use Google Analytics for our website. This does user a cookie to help us to understand how traffic is coming to our website, and how people are using our website. This cookie purely tracks what is happening on our website alone, and cannot be used to track users across other websites. This cookie expires after 2 years.

We also have some Source buster cookies programmed into the website. These cookies provide us valuable analytics that tell us how our website is being used and how we can improve. These cookies are used for the duration of the session only.

All of our cookies do not share information with third parties, with the exception of our google analytics cookie, which shares the information with google analytics.

Embedded content from other websites

Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

All privacy data the we held is kept securely, and not shared with third parties.

 Machine Spares Ltd Privacy Policy

Our contact details 

Name: Machines Spares Ltd

Address: Garratt Street, Brierley Hill, West Midlands, DY5 1JU, UK.

Phone Number:01384 489 000

E-mail: spares@machinespares.net

The type of personal information we collect 

We currently collect and process the following information:

  • Name
  • Address
  • Phone Number 
  • Email Address 
  • Company information
  • We may hold information about the kind of machinery you hold so we can easily quote your spares when required. 
  • Web User Stats
  • Google Analytics Data
  • Records of purchases (invoices) and other transactional data. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have placed an order with us, or 
  • you have filled our our contact form, or 
  • you have placed an enquiry with us.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Google Analytics & WooCommerce 

We use the information that you have given us in order to:

  • Internal Record Keeping. 
  • Track how our website is used.
  • Where permission has been given we may use email addresses for email marketing purposes. 
  • We pass some personal information on to our carriers so they can deliver orders as required. 
  • We may keep track of customer preferences and interests, and tailor the website to these preferences.

This data has been securely safeguarded from customer data breaches in compliance with UK Law. 

We may share this information with PGS GLOBAL LOGISTICS. This information is not held by them once the order has been completed, and tracking information has expired. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting CONOR BEECHAM, EMAIL:  SPARES@MACHINESPARES.NET

We have a contractual obligation.

We have a legal obligation.

We have a vital interest.

We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep the following personal information within accounting and CRM based systems: 

Name, Address, Phone Number, Email, Company details, Preferences and Purchase History. 

This information is stored securely and can only be accessed by limited staff, as it is required by us to carry out tasks set out above. This data is held indefinitely, and can be requested to be removed. 

Data collected via Google Analytics or WooCommerce, with the purpose of tracking how the website is used, and how people arrive to the website.

This data is stored indefinitely, with no personal identifiers such as name, address or IP address. Some data is collected in regards to the region the website visitor is accessing the website from. 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Machine Spares Ltd. Garratt Street, Brierley Hill, West Midlands, DY5 1JU.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Machine Spares Ltd. Garratt Street, Brierley Hill, West Midlands, DY5 1JU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at BRIAN@MACHINESPRES.NET OR 01384 489 000

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at BRIAN@MACHINESPARES.NET OR 01384 489 000 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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